No Sound or Image in a LINE Phone Call or Video

Also, try to enter the verification code as quickly as you can, staying in the verification window for too long can also cause this problem.ģ. If you see an error when entering the verification code, the best thing to do is to restart the app and your device. If you don’t get the code via text message, try resending it or using the “Call Me Instead” option to verify and activate the account. One of the most common activation issues we see is when you don’t receive the verification code you need to activate the LINE account. If you are unable to verify or activate the LINE account on your device, you may not be able to use the App. If it is down, all you have to do is wait for the services to resume, which usually doesn’t take long. You can visit to check the status of the service. Sometimes the app can also crash if the LINE servers are down. Go to Settings > Line > Background App Refresh to do it. Performing a background app refresh should be able to fix this.

The app can also crash because of the lack of free space on the device. Delete it from your device completely and then go to the App Store or the Google Play Store to install it. If updating the OS doesn’t work, reinstall the LINE app. This is another quite common problem that LINE users will often face and there are several options to fix it, including the following Since the app can crash due to incompatibility with your operating system, the first thing you need to do when this happens is to update the OS on your device.

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